Support

Contact us

Email support@usepoplar.com. A person on the Poplar team reads every message and replies by email.

It helps us answer faster if you include:

• the email address of your Poplar account
• the name of the workspace
• what you were trying to do, and what happened instead
• the assistant you were using, if the problem is with a connected AI app

Using Poplar from an AI assistant

Poplar connects to AI assistants so you can write, preview, schedule and measure posts from a conversation. The connector documentation explains how to connect each assistant and what it can do.

• You need a Poplar account with at least one connected social account. The assistant acts as you, in the workspaces you belong to, with the role you have there.
• The sign-in window does not open, or the connection fails. Remove Poplar in the assistant's connector settings, add it again, and sign in to Poplar when the browser window opens. Allow pop-ups for the assistant if your browser blocks them.
• The assistant says it cannot schedule. A workspace owner can turn scheduling from connected apps on or off in Poplar under Settings, then Workspace. If the workspace requires approval, the post waits for a reviewer.
• Nothing was published. A post goes out only at a time you confirmed. Open the calendar in Poplar to see whether it is a draft, scheduled, waiting for approval, or failed, and why.
• Something is not available in the assistant. Generating an image, uploading a file from your device, brand settings, polls and workspace administration are done in the Poplar app.

Remove an app's access

You can disconnect an AI assistant from Poplar at any time. In Poplar, open Settings, then API keys, and revoke the entry for that app. It loses access immediately. You can also remove Poplar from the assistant's own connector settings.

To disconnect a social account, open Settings, then Integrations, and disconnect it there.

Your data

To export or delete your data, or to close your account, email support@usepoplar.com from the address on your account. What Poplar remembers about you can be seen and edited in Poplar under Settings, then Memory. Our Privacy Policy explains what we collect and why.

Report a security problem

If you believe you have found a security problem in Poplar, email support@usepoplar.com with the details. Please do not post it publicly before we have had a chance to fix it.